Refund|Return|Exchange Policy:

To return or exchange an item, please contact Brooklyn5and10 Customer Support for a return authorization number (RA#), and return shipping address. Original sales receipt and RA# must accompany returns.  Returns and exchanges will be done with the following criteria: 

• with RA# issued by Customer Support
• with original sales receipt
  
• within 7 calendar days of the delivery date
  
• to the shipping address specified by Customer Support
  
• items must be in "new, unaltered and unused condition" defined as without showing signs of wear or damage
• unless noted in the item description that it cannot be returned
  

If you receive an item(s) that is damaged and has been shipped from us, or in the event of an error on our part, please contact Customer Support immediately for an RA# (return authorization number). Defective items that we have shipped to you or items which we incorrectly shipped to you will be refunded with cash or store credit, whichever you prefer. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You must contact us within 7 days if you intend to return any items. Items returned to us after 7 days and|or without an RA# issued by us will not be refunded. Refunds are contingent upon assessment of items for condition once we receive them. We cannot accept returns for special orders (bulk|custom).

We assume responsibility for shipping costs if we have made an error, or if items shipped from us are damaged|defective. Otherwise, customer is responsible for all shipping costs.

For Assistance and to receive an RA# (Return Authorization Number), contact Customer Support by Phone or via Email (details below). Please keep in mind that we are in the office Monday through Friday 9-5, and that we are closed on national holidays.

Thanks from all of us at Brooklyn5and10. We want to make your experience here an excellent one!

Brooklyn5and10 Customer Support
Contact Info:

800.718.2414
info@brooklyn5and10.com